We understand how important it is for your Sportsbook to sync properly with our app. If you're encountering issues, please follow these troubleshooting steps to resolve the problem.
Troubleshooting Steps:
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Update Your App:
- Ensure that you have the latest version of our app. Older versions may have compatibility issues. Check the app store on your device for any available updates and install them.
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Verify Login Credentials:
- Double-check that you are using the correct username and password for your Sportsbook account. You can verify this by logging into the Sportsbook directly through their official website or mobile app.
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Check for New Terms of Use:
- Occasionally, Sportsbooks update their terms of use, which you need to accept to continue syncing. Please check if there are any new terms that need agreement on the Sportsbook’s platform.
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Network Settings:
- Wi-Fi vs. Cellular Data: If you are using Wi-Fi, try switching to cellular data, or vice versa. Sometimes, network restrictions can affect connectivity.
- Content Blockers: Ensure there are no active content or ad blockers on your device that might prevent syncing. These can often interfere with data transmission.
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VPN and Privacy Tools:
- Disable any VPNs or privacy tools that may be active on your device. These can block the data sync between your app and the Sportsbook.
Additional Assistance:
If you have followed all the steps above and still face issues with syncing your Sportsbook, please do not hesitate to contact us for further assistance. You can reach our support team directly through our Support Center. We are committed to ensuring your experience is smooth and enjoyable.