If you recently upgraded to a premium subscription but do not see this change reflected in your account, there are a few steps you can take to resolve the issue. Please follow these troubleshooting tips to ensure your subscription benefits are properly activated.
Troubleshooting Steps:
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Log Out and Log In:
- Step 1: Log out of your account.
- Step 2: Close the browser or app completely.
- Step 3: Open the browser or app and log back into your account.
- This process can help refresh your account’s status and show your subscription upgrade.
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Check Your Payment Status:
- Ensure that the payment for the premium subscription has been processed successfully. Sometimes, delays in payment processing can cause a delay in the activation of your subscription.
- You can verify your payment status in the payment settings section of your account or by checking your email for a confirmation receipt.
- Verify that your subscription was purchased on the correct account:
- Was your recent subscription purchased on a different account by chance?
- Did you create an additional account intentionally or inadvertently using the "Continue with Apple" method?
- Please try logging in to our site/apps using the "Continue with Apple" button as this may provide you with access to your premium subscription.
Still Need Help?
If you have tried the above steps and your premium subscription still isn’t reflected on your account, please contact our customer support team for assistance. You can reach us here.